Script and Steps of Service

Line 1 is the first impression the guest will have of the Chimac experience. It i s critical to set the right tone for guest service by making the guest feel welcomed the moment they enter the restaurant.

Use the following scripts as a guideline. The key is to add a personal touch and tailor it to your voice.

• Greet Guests:

All front of house positions should engage in a greeting. Make eye contact and greet any guests within the first 5 seconds of entering. The greeting should be loud and genuine. The guest should feel as though we are genuinely happy that they have chosen to dine with us.
“Hi, Welcome to Chimac! How are you doing today?”

• Ask if it’s their first time:

“Is it your first time? Let me know if you’d like me to explain the menu for you.”

1. If it’s their first time:

“We are mainly known for our KBBQ bowls and wings. As for our bowls, you can get either chicken, steak, shrimp, or pork- spicy or non-spicy. As for our wings, our most popular flavors are Hot Lemon Pepper, KBBQ, Spicy KBBQ, and Honey Garlic Pepper. 

Usually after our bowls and wings, our next most popular menu item would be the philly cheese steak, either regular or spicy KBBQ and then we also have tenders, nuggets, and chicken sandwiches.”

Once the customer order is placed, you should upsell, invite to loyalty points, and ask if their order is dine-in or to-go.

• Upsell:

“Would you like to add a drink?”

“Would you like to try our apple pie eggrolls for dessert?”

“Have you tried our kimchi fries?”

• Ask if they have signed up for loyalty points:

“Have you signed up for our loyalty points? You are spending money on this order, might as well earn the points to redeem a free meal in the future.”

1. Dine-in or To-go:

“Would the order be dine-in or to-go sir/maam?”